Returns and Exchanges
At PeterBurrowes.co.uk we want you to have a first class shopping experience with us from start to finish however we do understand that you may wish to return your watch or piece of jewellery. Our 14 day returns guarantee means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements -
- Undamaged
- No sign of wear
- Returned in the condition you received it including all packaging, manual and warranty
- Any links removed are replaced
Please note that we cannot be held responsible for returned goods that are lost in transit. In the event of a return we recommend that you send the goods back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We’ll notify you via email of your refund once we’ve received and processed the returned item.
Refunds for faulty items will be made within approximately 1 week of receipt of the returned item to allow for a careful inspection of the watch to ensure it is in a re-saleable condition. The money will be refunded by the same method payment was taken. Please note that refunds cannot be made to any third parties.
PLEASE NOTE THAT DUE TO HYGIENE REASONS WE ARE UNABLE TO OFFER A REFUND ON EARRINGS PURCHASED FROM US.
This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk
The procedures, set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Faulty or incorrect goods
All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us which is faulty or incorrect, please return the item to us within 14 days of receipt and we will arrange a replacement. Please follow the instructions, as outlined above.
Item damaged in transit
Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or piece of jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 14 days of receipt for exchange. Please contact us as soon as possible to arrange this. You can also visit our shop and return your damaged item this way. For info on where our shop is located please visit the Shop section of our website.
Unwanted gifts
Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the ‘’recipient’’ will not be able to get a refund. If they want to return the goods we will offer an exchange or credit for the value of the return within the14 days of the date you received the item.
Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order.
Please quote delivery note numbers on all correspondence.
